1. Information We Collect
We collect the following types of personal data:
- Contact and Order Information: Name, email address, and billing details you provide during checkout.
- Website & Service Data: The URL of your website and, for some packages, temporary login credentials (e.g., WordPress admin access) that you voluntarily share with us.
- Payment Information: Processed securely by our third-party payment provider. We do not store your full credit/debit card numbers, Apple Pay, or Google Pay details.
- Communication Data: Any messages or support requests you send to us (e.g., via readhave@outlook.com).
- Technical Data: Automatically collected information such as IP address, browser type, device information, and cookies (see section 7).
We do not collect sensitive personal data (such as racial or ethnic origin, health data, etc.).
2. How We Use Your Personal Data
We use your data only for the following purposes:
- Processing and fulfilling your order (including delivering the SEO optimization service).
- Communicating with you about your order, delivery, and post-delivery support.
- Providing the 7-day post-delivery email support.
- Improving our services and website (using anonymized data where possible).
- Complying with legal obligations (e.g., tax and accounting requirements in Poland).
3. Legal Basis for Processing (GDPR)
We rely on the following legal bases:
- Contract performance – to fulfill your purchase and deliver the service.
- Legitimate interests – to improve our services and communicate effectively.
- Legal obligation – to keep proper business and tax records.
4. Sharing Your Personal Data
We only share your data with:
- Our secure third-party payment processor (for processing payments in PLN, EUR, or GBP).
- Email service providers (to send order confirmations and the SEO report).
- No other third parties, except when required by law (e.g., tax authorities in Poland).
We never sell your personal data to marketing companies.
When you provide temporary website access, we use it only for the agreed SEO work and delete all credentials immediately after completion.
5. Data Retention
- Order and billing data: Retained for 6 years (as required for Polish tax and accounting purposes).
- Temporary login credentials: Deleted immediately after service completion.
- Support emails and communications: Retained for up to 2 years.
- Other data: Kept only as long as necessary for the purposes listed above.
6. Your GDPR Rights
You have the following rights regarding your personal data:
- Right to access, correct, or delete your data.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent (where applicable).
To exercise any of these rights, simply email us at readhave@outlook.com. We will respond within 30 days (usually much faster).
7. Cookies and Tracking
Our website uses only essential cookies necessary for basic functionality and secure checkout. We do not use advertising or tracking cookies from third parties.
8. Data Security
We use industry-standard security measures (SSL encryption, secure servers) to protect your data. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.
9. International Data Transfers
All data is processed within the European Economic Area (EEA) or by providers with appropriate safeguards.
10. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a new “Last updated” date. We recommend reviewing it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: readhave@outlook.com
By using Readhave.com or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Thank you for trusting Readhave with your website’s SEO needs! 🚀